Terms and Conditions

ARLOW APP LICENSE AND SUBSCRIPTION AGREEMENT

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY CLICKING “ACCEPTED AND AGREED TO,” YOU ARE AGREEING TO THESE TERMS AND CONDITIONS.

This Arlow App License and Subscription Agreement (this “Agreement”) is a legally binding contract between Project Aging (“Project Aging”) and you (“You,” “Your”), as an individual end-user (either an Aging Adult, a Caregiver, or a Family, as defined below) of Project Aging’s Platform Arlow (“Arlow”). You agree that when you access or use Arlow, You will do so subject to this Agreement. DO NOT ACCESS OR USE ARLOW IF YOU ARE UNWILLING OR UNABLE TO BE BOUND BY THIS AGREEMENT.

THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

This Agreement is effective as of the date August 1st, 2025 first access Arlow (the “Effective Date”).

1. CHANGES TO THIS AGREEMENT. Project Aging, Inc. may amend this Agreement (including the Privacy Policy) from time to time by posting an amended version at its website and updating the “Revised/Updated” date at the top of the Agreement. If such amendment materially reduces Your rights or protections, Project Aging shall send You written notice thereof. Your continued use of Arlow following the effective date of an amendment will confirm Your consent to the amendment.

2. ABOUT THE PLATFORM. Arlow is an AI-powered advisor designed to simplify, personalize, and support aging in place. It delivers (i) proactive and re-active recommendations, (ii) intelligent caregiver matching, and (iii) non-medical solutions. Arlow also supports daily needs while keeping families, caregivers, and those aging seamlessly connected.

3. USERS OF ARLOW

3.1. There are four different kinds of Arlow Users as defined below:

(a) “Aging Adult” means the individual around whom the services of Arlow are designed.

(b) “Caregiver” means one of a network independent caregivers and care delivery professionals.

(d) “Care Partner” means any individual, whether a family member, friend, neighbor, volunteer, or other support person, who provides care, assistance, or support to an Aging Adult, regardless of whether such care is provided on a paid or unpaid basis.

3.2. Professional Services . The Caregivers are independent providers who are neither Project Aging, Inc.’s employees, agents, nor representatives. Arlow’s role is limited to connecting the Aging Adult with Caregivers based on the Aging Adult’s individual needs, but Project Aging, Inc. does not itself provide services and is not a healthcare entity. The Caregivers themselves are responsible for the performance of the services. If You, as the Aging Adult or as a member of the Family, feel the services provided by the Caregiver do not fit Your needs or expectations, You may change to a different Caregiver who provides services through Arlow. While Project Aging, Inc. has a large network of Caregivers, You should note that because of licensure requirements that differ from jurisdiction to jurisdiction, not all Caregivers in Project Aging, Inc.’s network will be available for You to match with, or at any particular or convenient time, or for any set period of time.

3.3. Disclaimers.

(a) Project Aging, Inc. hopes the services provided by Arlow are beneficial to You but You understand, agree, and acknowledge that they may not be the appropriate solution for Your needs or Your situation and that certain health and wellness issues may be beyond the scope of Arlow.

(b) IF YOU, AS THE AGING ADULT, ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE A MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL YOUR LOCAL EMERGENCY SERVICES NUMBER AND NOTIFY THE RELEVANT AUTHORITIES. ARLOW IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES. IF YOU PROCEED TO USE ARLOW NOTWITHSTANDING THIS NOTICE, YOU DO SO ENTIRELY AT YOUR OWN RISK.

(c) DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FOR THE AGING ADULT FROM A DOCTOR OR OTHER QUALIFIED PROFESSIONAL BECAUSE OF INFORMATION OR ADVICE RECEIVED THROUGH ARLOW.

4. USE OF ARLOW IN GENERAL.

4.1. Eligibility. You represent and warrant that You are 18 years old or older, and You recognize and agree that You must be 18 years old or older to use Arlow.

4.2. Subscription. During the Term, Project Aging, Inc. grants You a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use Arlow solely in connection with Your use of the App on Your personal device; and (ii) access and use any content, information, and related materials that may be made available through the App, in each case, solely for Your personal, noncommercial use. Any rights not expressly granted herein are reserved by Project Aging, Inc. and its licensors. The “App” is a component of Arlow and is included in references thereto, except in provisions that separately address the App

4.3. Restrictions on Software Rights. Copies of the App created or transferred pursuant to this Agreement are licensed, not sold, and You receive no title to or ownership of any copy or of the App itself. Furthermore, You receive no rights to the App other than those specifically granted in this Agreement. Without limiting the generality of the foregoing, You shall not: (a) modify, create derivative works from, distribute, publicly display, publicly perform, or sublicense the App; (b) use the App in any way forbidden by this Agreement; or (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive any of the App’s source code.

4.4. Platform Revisions. Project Aging, Inc. may revise the features and functions of Arlow at any time.

5. YOUR CONTENT.

5.1. Permission from You. You grant Project Aging, Inc. permission to access, process, and otherwise use Your Content (as defined below) in order to provide Project Aging, Inc.’s products and/or services to You, to track and analyze Your use of Arlow, and make Your Content available to other users of Arlow and other third parties. To the extent that You have intellectual property rights in Your Content, You grant Project Aging, Inc. a world-wide, perpetual, non-exclusive, royalty-free, sublicensable, transferable license to use and prepare derivative works from Your Content for the purposes outlined in this Agreement. You agree that Your Content is not any person’s or entity’s confidential information, including Yours. As between the parties, You retain ownership of Your Content. (“Your Content” means any Content transmitted by You or on Your behalf to Project Aging, Inc. or its agents. “Content” means text, images, photos, audio or video files, and other forms of data or communication.)

5.2. Rights in Your Content. You represent and warrant that You own Your Content or have received a valid license to Your Content and that submitting or transmitting Your Content to or through Arlow will not violate the rights of any third party, including without limitation intellectual property, privacy, or publicity rights. Project Aging, Inc. is under no obligation to review or screen Your Content or other Platform users’ Content.

5.3. Accuracy. Project Aging, Inc. has no responsibility or liability for the accuracy of any Content submitted to or transmitted through Arlow by You or another user, including without limitation Your Content.

5.4. Right to Retain, Delete or Suspend Access. You must not rely on Arlow for backup or storage of Your Content. Project Aging, Inc. may retain Your Content even if You are no longer using Arlow, but Project Aging, Inc. is not required to give You copies of Your Content. Project Aging, Inc. may permanently delete or erase Your Content or suspend Your access to Your Content through Arlow at any time and for any reason.

6. PRIVACY.

6.1. Privacy Policy & Compliance. The personal information You provide through Your use of Arlow may be subject to different state and federal privacy laws including the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”), Project Aging, Inc.’s privacy policy at https://www.arlow.ai/privacy-policy (the “Privacy Policy”) details descriptions of Project Aging, Inc.’s collection, use, and disclosure of personal information that may subject to or further restricted by the requirements of these laws. If Project Aging, Inc. receives a “right to know,” deletion, “right to be forgotten,” or similar request related to Your Content, Project Aging, Inc. may respond in accordance with applicable law. Nothing in this Agreement precludes Project Aging, Inc. from asserting rights or defenses it may have under applicable law related to such requests. BY USING ARLOW, YOU ARE ALSO AGREEING TO THE TERMS OF THE PRIVACY POLICY. THE PRIVACY POLICY IS INCORPORATED INTO AND DEEMED A PART OF THIS AGREEMENT. THE SAME RULES THAT APPLY REGARDING CHANGES AND REVISIONS OF THE AGREEMENT ALSO APPLY TO CHANGES AND REVISIONS OF THE PRIVACY POLICY.

6.2. De-Identified Data. Project Aging, Inc. may use, reproduce, sell, publicize, or otherwise exploit De-Identified Data (as defined below) in any way, in its sole discretion, including without limitation aggregated with data from other customers. (“De-Identified Data” refers to Your Content with the following removed: information that identifies or could reasonably be used to identify You, an individual person, or a household.)

6.3. Risk of Exposure. YOU UNDERSTAND AND AGREE THAT SHARING CONTENT ONLINE INVOLVES RISKS OF UNAUTHORIZED DISCLOSURE OR EXPOSURE AND THAT, IN SUBMITTING YOUR CONTENT TO OR TRANSMITTING IT THROUGH ARLOW, YOU ASSUME THOSE RISKS. Project Aging, Inc. offers no representation, warranty, or guarantee that Your Content will not be exposed or disclosed through Arlow or through errors or the actions of third parties.

7. YOUR RESPONSIBILITIES & RESTRICTIONS.

7.1. Acceptable Use. The following is a partial list of the kinds of activities that are prohibited on or through Arlow: (a) submitting user content that is patently offensive, such as content that promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual, (b) engaging in activities or submitting content that could be harmful to minors; (c) engaging in activity or submitting content that harasses or advocates harassment of another person; (d) engaging in activity that involves the transmission of “junk mail” or unsolicited mass mailing or “spam” or harvesting or otherwise collecting personally identifiable information about our users, including names, phone numbers, addresses, or email addresses without such individual’s prior consent; (e) engaging in activity, or submitting content, or promoting information that is false, misleading, or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory, or libelous; (f) submitting content that contains restricted or password only access pages, or hidden pages or images; (g) submitting content that displays pornographic or sexually explicit material of any kind; (h) submitting content that provides instructional information about illegal activities such as buying or making illegal weapons, violating someone’s privacy, or providing or creating computer malware; (i) submitting content that contains viruses, Trojan horses, worm, or any other similar forms of malware; (j) engaging in activities or submitting content that solicits passwords or personally identifiable information for unlawful purposes; (k) engaging in unauthorized commercial activities or sales without prior written consent; (l) using any bot, spider, or any other automatic device or manual process to monitor, copy, or “scrape” web pages or the content contained in the Services or for any other unauthorized purposes without prior written approval; (m) using any device, software, or routine to interfere, or to attempt to interfere, with the proper working of the Services; (n) decompiling, reverse engineering, or disassembling the software underly the Services or attempting to do so; or (o) taking any action that imposes an unreasonable or disproportionately large load on the Services or our hardware and software infrastructure or that of any of our licensors or suppliers. In addition, You shall not: (i) provide Arlow passwords or other log-in information to any third party; (ii) share non-public Arlow features or Content with any third party; (iii) access Arlow in order to build a competitive product or service, to build a product using similar ideas, features, functions or graphics of Arlow, or to copy any ideas, features, functions or graphics of Arlow; or (iv) engage in web scraping or data scraping on or related to Arlow, including without limitation collection of information through any software that simulates human activity or any bot or web crawler. If Project Aging, Inc. suspects that You have violated the requirements of this Subsection, Project Aging, Inc. may suspend Your access to Arlow without advanced notice, in addition to such other remedies as Project Aging, Inc. may have. Project Aging, Inc. is not obligated to take any action against You or any other Arlow user or other third party for violating this Agreement, but Project Aging, Inc. is free to take any such action it sees fit.

7.2. Unauthorized Access. You agree to take reasonable steps to prevent unauthorized access to Arlow, including by protecting Your passwords and other log-in information. You shall notify Project Aging, Inc. immediately if You know of or suspect unauthorized use of Arlow or breach of its security.

7.3. Compliance with Laws. In using Arlow, You shall comply with all applicable laws.

7.4. Access to Arlow. You are responsible and liable for: (a) Your use of Arlow, including unauthorized conduct through Your account and conduct that would violate the requirements of this Agreement; and (b) any use of Arlow through Your account or passwords, whether authorized or not.

7.5. Communications from Project Aging, Inc. You consent to receive email and/or text messages from Project Aging, Inc. in connection with Your use of Arlow. Standard text messaging charges required by Your mobile carrier will apply to text messages Project Aging send You.

8. INTELLECTUAL PROPERTY. Project Aging, Inc. retains all right, title, and interest in and to Arlow, including without limitation the App and all other all software used to provide Arlow and all graphics, user interfaces, logos, and trademarks reproduced through Arlow, as well as all Content other than Your Content. This Agreement does not grant You any intellectual property license or rights in or to Arlow or any of its components, except to the limited extent that this Agreement specifically sets forth Your license rights to the App or the Manual. You recognize that Arlow and its components are protected by copyright and other laws.

9. DISCLAIMERS.

9.1. Warranty Disclaimers. YOUR USE OF THE PLATFORM IS AT YOUR OWN RISK; TO THE FULLEST EXTENT OF THE LAW, PROJECT AGING, INC. EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. YOU AGREE THAT YOU ACCEPT THE PLATFORM “AS IS” AND AS AVAILABLE, WITH NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, OR ACCURACY, OR ANY IMPLIED WARRANTY ARISING FROM STATUTE, COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING: (a) PROJECT AGING, INC. HAS NO OBLIGATION TO INDEMNIFY OR DEFEND YOU AGAINST CLAIMS RELATED TO INFRINGEMENT OF INTELLECTUAL PROPERTY; (b) PROJECT AGING, INC. DOES NOT REPRESENT OR WARRANT THAT THE PLATFORM WILL PERFORM WITHOUT INTERRUPTION OR ERROR; (c) PROJECT AGING, INC. DOES NOT REPRESENT OR WARRANT THAT THE PLATFORM IS SECURE FROM HACKING OR OTHER UNAUTHORIZED INTRUSION OR THAT YOUR CONTENT WILL REMAIN PRIVATE OR SECURE; AND (d) PROJECT AGING, INC. DISCLAIMS ANY REPRESENTATION OR WARRANTY CONCERNING PRODUCTS OR SERVICES PROVIDED BY OTHER USERS OF THE PLATFORM OR OTHER THIRD PARTIES.

9.2. Interactions with Other Users. You agree that You are solely responsible for Your transactions or other interactions, either through Arlow or through other means of communication, with other users of Arlow. You acknowledge that that Project Aging, Inc. has no liability for any such interactions. Project Aging, Inc. may monitor or become involved in disputes between You and other users of Arlow but has no obligation to do so.

9.3. Third-Party Sites and Content. You understand that Arlow may contain or send You links to third party websites, applications or features not owned or controlled by Project Aging, Inc. (“Third-Party Sites”), and that links to Third-Party Sites may also appear in Content available to You through Arlow. The Platform may also enable interaction between Arlow and a Third-Party Site through applications that connect Arlow, or Your profile on Arlow, with a Third-Party Site. Through Third-Party Sites You may be able to access Content from third parties that Project Aging, Inc. does not control and/or share Your Content with others. YOU ACCESS THIRD-PARTY SITES ENTIRELY AT YOUR OWN RISK, AND PROJECT AGING, INC. WILL HAVE NO LIABILITY FOR YOUR USE OF OR ACCESS TO THIRD PARTY SITES AND/OR THIRD-PARTY CONTENT.)

9.4. Hold Harmless. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE PROJECT AGING, INC. AND AGREE TO HOLD PROJECT AGING, INC. HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE PROFESSIONAL SERVICES OR THE PLATFORM, INCLUDING, BUT NOT LIMITED TO, ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION, OR SERVICES OF ANY PROFESSIONAL OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE PLATFORM.

10. LIMITATION OF LIABILITY.

10.1. Dollar Cap. PROJECT AGING INC.’S CUMULATIVE LIABILTY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU OR ON YOUR BEHALF IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

10.2. Excluded Damages. YOU UNDERSTAND, AGREE, AND ACKNOWLEDGE THAT PROJECT AGING, INC. WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES.

10.3. Clarifications & Disclaimers. THE LIABILITIES LIMITED BY THIS SECTION APPLY TO THE BENEFIT OF PROJECT AGING INC.’S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND THIRD PARTY CONTRACTORS, AS WELL AS: (a) TO LIABILITY FOR NEGLIGENCE; (b) REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, STRICT PRODUCT LIABILITY, OR OTHERWISE; (c) EVEN IF PROJECT AGING, INC. IS ADVISED IN ADVANCE OF THE POSSIBILITY OF THE DAMAGES IN QUESTION AND EVEN IF SUCH DAMAGES WERE FORESEEABLE; AND (d) EVEN IF YOUR REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE. You acknowledge and agree that Project Aging, Inc. has based its pricing on and entered into this Agreement in reliance upon the limitations of liability and disclaimers of warranties and damages in this Agreement and that such terms form an essential basis of the bargain between the parties. If applicable law limits the application of the provisions of this Section, Project Aging, Inc.’s liability will be limited to the maximum extent permissible.

11. TERM & TERMINATION.

11.1. Term. The term of this Agreement (the “Term”) will commence on the Effective Date and continue until terminated by either You or Project Aging, Inc.

11.2. Termination. Either party may terminate this Agreement for any reason at any time. You may terminate this Agreement by closing Your account. Project Aging, Inc. may terminate this Agreement by notifying You in writing, including without limitation via text to Your mobile device.

11.3. Effects of Termination. Upon termination of this Agreement, You shall cease all use of Arlow. The following provisions will survive termination of this Agreement: Sections 8 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), and 12 (Miscellaneous); and any other provision of this Agreement that must survive to fulfill its essential purpose.

12. MISCELLANEOUS.

12.1. Notices. Project Aging, Inc. may send notices to You by email or by text to Your mobile device at the email address or mobile number You provided, and such notices will be deemed received 24 hours after they are sent. You may send notices pursuant to this Agreement to Project Aging, Inc. by email to corporate@projectaging.ai, and such notices will be deemed received 72 hours after they are sent.

12.2. Assignment & Successors. You may not assign this Agreement or any of Your rights or obligations under this Agreement without Project Aging, Inc.’s express written consent. Except to the extent forbidden in this Section, this Agreement will be binding upon and inure to the benefit of the parties’ respective successors and assigns.

12.3. Severability. To the extent permitted by applicable law, the parties hereby waive any provision of law that would render any clause of this Agreement invalid or otherwise unenforceable in any respect. In the event that a provision of this Agreement is held to be invalid or otherwise unenforceable, such provision will be interpreted to fulfill its intended purpose to the maximum extent permitted by applicable law, and the remaining provisions of this Agreement will continue in full force and effect.

12.4. No Waiver. Neither party will be deemed to have waived any of its rights under this Agreement by lapse of time or by any statement or representation other than by an authorized representative in an explicit written waiver. No waiver of a breach of this Agreement will constitute a waiver of any other breach of this Agreement.

12.5. Choice of Law: This Agreement will be governed solely by the internal laws of the State of New York, including without limitation applicable federal law, without reference to: (a) any conflicts of law principle that would apply the substantive laws of another jurisdiction to the parties’ rights or duties; (b) the 1980 United Nations Convention on Contracts for the International Sale of Goods; or (c) other international laws. The parties consent to the personal and exclusive jurisdiction of the federal and state courts of New York, NY. This Subsection and Subsection 12.8 (Dispute Resolution) below govern all claims arising out of or related to this Agreement, including without limitation tort claims.

12.6. Force Majeure. No delay, failure, or default, other than a failure to pay fees when due, will constitute a breach of this Agreement to the extent caused by epidemics, acts of war, terrorism, hurricanes, earthquakes, other acts of God or of nature, strikes or other labor disputes, riots or other acts of civil disorder, embargoes, government orders responding to any of the foregoing, or other causes beyond the performing party’s reasonable control.

12.7. Entire Agreement. This Agreement sets forth the entire agreement of the parties and supersedes all prior or contemporaneous writings, negotiations, and discussions with respect to its subject matter. Neither party has relied upon any such prior or contemporaneous communications.

Dispute Resolution. Any legal disputes or claims arising out of or related to this Agreement (including without limitation claims related to the use of Arlow, the use of the Professional Services, the interpretation, enforceability, revocability, or validity of the Agreement, or the arbitrability of any dispute), that cannot be resolved informally shall be submitted to binding arbitration. The arbitration will be conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, or as otherwise mutually agreed by You and Project Aging, Inc. The arbitration shall be conducted in Fort Worth, Texas, unless otherwise mutually agreed by the parties. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Claims must be brought within the statute of limitations or other time required by applicable law. You agree that You shall bring any claim, action or proceeding arising out of or related to the Agreement in Your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not otherwise preside over any form of a representative, collective, or class proceeding. YOU ACKNOWLEDGE AND AGREE THAT YOU AND PROJECT AGING, INC. ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING IN ANY FORUM, INCLUDING WITHOUT LIMITATION CLASS-WIDE ARBITRATION AND PRIVATE ATTORNEY-GENERAL ACTIONS.

13. CONTACT INFORMATION. If You have questions or concerns about this Agreement, You may contact Project Aging:

By mail at:
4009 Hildring Dr. East
Fort Worth, Texas 76109

By email at:
corporate@projectaging.ai

By telephone at:
817-925-6022